About 9horses

We operate with a focus on account security, transparent rules, and straightforward payment flows. Our users can access 9horses from mobile devices (Android via app or iOS via browser) or desktop, manage their accounts in real time, and withdraw winnings through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

This page outlines who we are, what we offer, and how 9horses operates in the regions we serve. For specific policy details, please consult our terms and conditions and privacy policy

Our 9horses Service and Gaming Offerings

We at 9horses offer a range of entertainment and gaming products accessed through a single account. Our platform includes live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) hosted in multi-camera studios, slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Ways of the Qilin), and sports markets covering football tournaments (Liga 1, Piala Indonesia, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), and other sporting events.

Our account system is unified: a single login and balance span all game categories. Funds deposited via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet) credit to one balance. Winnings from any game category remain in that same balance and can be used for any other offering or withdrawn to your original payment method.

We maintain transparent game mechanics and rules. Each slot game displays its return-to-player (RTP) percentage. Live-dealer tables show house rules and limits. Sports markets publish odds and event schedules before betting windows close. All outcomes are determined by certified random-number generators or real-world event results, ensuring fair and verifiable play.

How 9horses Operates: Payment, Verification, and Withdrawal

We at 9horses simplify account funding and withdrawal through eight payment methods, each integrated into our mobile-first interface.

Account Registration and Verification on 9horses

Creating a 9horses account requires an email, phone number, and password. Verification occurs via SMS. Once confirmed, your account is active for login. Before your first withdrawal, we request identity and address verification in line with anti-money-laundering regulations. You upload a clear photo of your national ID (KTP, passport, or equivalent) and proof of address (utility bill or bank statement). Verification typically completes within standard business hours. This one-time process protects both our platform and your account integrity.

Deposit Methods and Processing

• 1
  E-wallet depositsInstant

  Link DANA, e-wallet, mobile banking, local payment, or online payment to your 9horses account. Confirm on your wallet app, and funds credit instantly.

• 2
  e-wallet scan-and-payInstant

  Display our mobile banking code and scan with any banking app. Confirm the transaction, and credit appears within seconds.

• 3
  Bank virtual accountsMinutes to hours

  Transfer to a unique local payment, online payment, e-wallet, or mobile banking account number we provide. Credit appears per your bank's processing window.

Withdrawal and Account Balance Management

To withdraw funds, navigate to your account dashboard, select "Withdraw," enter your desired amount, and choose your destination payment method. Your first withdrawal must go to the same payment method used for your initial deposit (e.g., if you deposited via local payment, your first withdrawal goes to your online payment account). Subsequent withdrawals can be directed to other approved methods. E-wallet withdrawals typically process within a few minutes. Bank transfers depend on your receiving bank's settlement window and may take up to one business day. We do not guarantee exact processing times, as final credit depends on payment partner systems.

Our 9horses Commitment and Service Scope

Jurisdiction and Legal Compliance

We at 9horses operate only in jurisdictions where online gaming is permitted by local law. Our services are not available in regions where gaming is prohibited. Users are solely responsible for verifying that their access and use of 9horses comply with their own jurisdiction's regulations. We do not offer services to users in jurisdictions where we do not hold proper legal standing. If you are unsure about your location's gaming laws, we recommend consulting local legal guidance before accessing our platform.

Data Security and Privacy

We at 9horses use encryption, secure servers, and industry-standard security practices to protect your account and payment information. Your personal data is not shared with third parties except as required by law or for transaction processing with our payment partners (e.g., DANA, e-wallet, mobile banking, local payment). Our privacy policy details how we collect, store, and safeguard your information. You may request access to your data or withdraw consent for certain uses at any time through your account settings or by contacting our support team.

Customer Support and Assistance

We provide support through an in-app help menu and email contact channels. For account questions, deposit or withdrawal issues, game rules, or technical problems, reach out via these channels. Our support team aims to respond to all inquiries within a reasonable timeframe. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), support availability may be limited, and deposit/withdrawal processing may experience slight delays due to bank backlogs.

Our Approach to Fairness and Transparency

We at 9horses are committed to fairness in all our offerings. Slot game outcomes are determined by certified random-number generators; live-dealer games feature real-time video feeds and human dealers; sports outcomes are real-world results. We publish game rules, payable percentages, and betting limits before you engage. All account transactions (deposits, withdrawals, game results) are logged and available in your history.

For comprehensive information about our terms, policies, and account rules, please review our terms and conditionsprivacy policyand FAQIf you have further questions about 9horses, contact our support team through the in-app help menu. We remain dedicated to providing a secure, transparent, and accessible gaming platform for users in supported regions across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and beyond.