9horses Legal Notice

Access to 9horses is restricted to jurisdictions where online gaming and sports entertainment are permitted by law. We do not offer our services in locations where such activities are prohibited. This legal notice sets out our service boundaries, user responsibilities, and the framework under which 9horses operates.

Before you access 9horses, you must verify that gaming services are legally available in your jurisdiction. Users are solely responsible for confirming compliance with their own local laws and regulations. We at 9horses reserve the right to restrict or terminate access to any user we reasonably believe is accessing our platform from a prohibited location or in breach of applicable law.

For detailed information about account terms, deposit and withdrawal procedures, and data privacy, please consult our terms and conditions and privacy policy

Jurisdiction-Restricted Service on 9horses

We at 9horses operate our platform in compliance with the legal frameworks of jurisdictions where online gaming is permitted. Our services are not available in any jurisdiction where online wagering, gaming, or sports entertainment activities are prohibited by law. Users attempting to access 9horses from prohibited locations may be denied service or have their accounts suspended and funds forfeited.

The legality of online gaming varies significantly across regions. What is permitted in one jurisdiction may be prohibited in another. We do not make determinations on behalf of users regarding the legality of our services in their location. Each user must independently verify and confirm that access to 9horses is lawful where they reside or access our platform.

User Eligibility and Responsibility

When you create a 9horses account, you confirm that you are of legal age in your jurisdiction and that you are accessing our platform from a location where gaming services are legally permitted. You represent and warrant that your use of 9horses complies with all applicable laws and regulations in your own jurisdiction. We do not verify the legality of service access in every location; this responsibility rests entirely with you.

We at 9horses may request verification of your identity, age, and location. If we have reasonable grounds to believe you are accessing our platform from a prohibited jurisdiction or in breach of applicable law, we reserve the right to suspend your account, restrict your access, and forfeit any balance without liability.

Account Verification and Data Protection on 9horses

We at 9horses implement identity and address verification procedures before your first withdrawal. This Know Your Customer (KYC) process requires submission of a government-issued ID and proof of address. We use this information to comply with anti-money-laundering regulations and to prevent fraud and account misuse.

Your personal data is protected under our privacy policyWe use encryption and secure systems to safeguard your information. We do not sell or share your personal data with third parties except as required by law or for transaction processing with our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Data Retention and Compliance

We retain account data, transaction records, and verification documents for periods required by applicable law and our internal compliance procedures. If you request deletion of your account, we will close your account and may retain certain data as required by legal obligations or for dispute resolution. Upon account closure, any remaining balance will be subject to our withdrawal procedures; funds are not forfeited simply by closing your account, but withdrawal is subject to the same verification and payment method requirements.

Service availability

Available only where local law permits. Not available in jurisdictions where online gaming is prohibited.

User responsibility

Each user is responsible for verifying legality of access in their own jurisdiction. We make no determination on behalf of users.

Account suspension

We reserve the right to suspend accounts if we reasonably believe a user is accessing from a prohibited location or in breach of law.

Dispute Resolution and Legal Contact for 9horses Users

If you believe you have experienced an issue with your 9horses account—such as a transaction error, unauthorized access, or a dispute about game results—contact our support team through the in-app help menu or email. We investigate all complaints and respond within a reasonable timeframe. Our goal is to resolve disputes fairly and transparently.

If you cannot resolve your complaint through our standard support channels, you may escalate your matter by emailing our legal or management team with a detailed description of the issue, your account details, and any supporting documentation. We will investigate and provide a response within ten business days where feasible.

No License or Warranty

We at 9horses do not represent that we hold a gaming license in any specific jurisdiction. We operate our platform in compliance with the laws of jurisdictions where we choose to offer services. We provide no warranty that our services are legal in your jurisdiction. Users access 9horses at their own discretion and risk. We are not responsible for any legal consequences that arise from your access to or use of 9horses in violation of local law.

We provide our platform on an "as-is" basis. We do not guarantee uninterrupted service, specific performance levels, or particular outcomes in any gaming or sports market. We disclaim liability for loss of funds, technical errors, or any damage arising from your use of 9horses, except where such disclaimers are prohibited by applicable law.

Holiday and Service Continuity

Our platform operates year-round, including during Idul Fitri, Idul Adha, Imlek, and Nyepi. However, deposit and withdrawal processing may experience delays during holidays due to bank processing backlogs. Our support team may have limited availability during peak holiday periods. We make reasonable efforts to maintain service continuity but provide no guarantee of specific processing times during holidays or peak demand periods.

Governing Terms and Contact Information

Your use of 9horses is governed by our terms and conditionsThis legal notice, combined with our terms and privacy policy, forms the complete agreement between you and 9horses. If any provision of this notice or our terms is found to be unenforceable, the remaining provisions remain in effect.

For legal inquiries, requests for information about our service scope, or to report suspected misuse of 9horses, contact our support team through the in-app help menu or reach out via email. For information about account management, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or general account questions, consult our FAQ or contact support. We remain committed to operating 9horses in full compliance with applicable law and to protecting the interests of our users in supported jurisdictions.