9horses Terms of Use

These terms establish the conditions under which we at 9horses provide access to our platform, covering account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, game participation, and dispute resolution. By accessing 9horses, you agree to comply with these terms and all applicable local laws in your jurisdiction.

We at 9horses operate only in jurisdictions where online gaming and sports entertainment are permitted by law. Our services are not available in locations where such activities are prohibited. Users are solely responsible for verifying that their access to and use of 9horses comply with the laws and regulations of their own jurisdiction. We do not offer our services to individuals in prohibited jurisdictions, and we reserve the right to restrict or terminate access if we reasonably believe a user is accessing our platform from a prohibited location.

This page outlines our account policies, payment procedures, game rules, bonus terms, and how we resolve disputes. For specific questions about terms, contact our support team through the in-app help menu or email.

Account Creation and User Responsibilities on 9horses

To open an account on 9horses, you must be of legal age in your jurisdiction and provide accurate, complete information during registration. We require your email address, phone number, and a secure password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access, notify us immediately through our support team.

When you register with 9horses, you confirm that you are accessing our platform from a location where gaming services are legally permitted. We reserve the right to request verification of your identity, age, and address before you can deposit funds or withdraw winnings. This verification process protects both you and our platform from fraud and legal compliance violations.

Account Verification and KYC

Before your first withdrawal from 9horses, we conduct Know Your Customer (KYC) verification. This process requires you to provide a copy of your national ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or rental agreement). We use this information to verify your identity and comply with anti-money-laundering regulations. Verification typically completes within standard business hours. If your documents are rejected, we notify you of the reason and allow you to resubmit corrected images.

We at 9horses maintain strict confidentiality of your personal and financial data. Our privacy policy details how we collect, store, and protect your information. We do not share your data with third parties except as required by law or for processing payments through our banking and payment partners.

Deposits, Withdrawals, and Payment Terms on 9horses

We at 9horses accept eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts. All deposits and withdrawals are processed through these secure payment channels. We do not hold user funds; all transactions flow directly between your payment method and our payment processors.

Deposit Process and Limits

When you deposit on 9horses, you select your preferred payment method and enter your desired amount. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment transfers credit instantly. Bank virtual account transfers depend on your bank's processing time and typically clear within minutes to a few hours. Your balance updates in real time once the deposit is confirmed. account preferences vary by payment method; the 9horses interface displays your available range during checkout.

Withdrawal Conditions

To withdraw funds from your 9horses account, you must have completed KYC verification and must withdraw to the same payment method used for your initial deposit. Your first withdrawal is restricted to your original deposit method; subsequent withdrawals may be directed to other approved payment methods. Withdrawal amounts must meet the minimum threshold set by our payment processors. E-wallet withdrawals process within a few minutes; bank transfers may take up to one business day due to settlement windows.

We at 9horses reserve the right to request additional verification before processing withdrawals if we suspect fraud or money-laundering activity. In such cases, we notify you of the reason for the hold and the timeline for resolution. Withdrawals are subject to your account balance; you cannot withdraw more than you have funded plus any winnings credited to your account.

Deposit holds

Deposits via bank virtual account may be subject to a hold period if your transfer amount exceeds thresholds set by your bank. This is not a 9horses restriction but a banking security measure.

Withdrawal fees

We do not charge withdrawal fees on our platform. Payment processors may apply fees; check your payment method's terms for details.

Currency

All 9horses transactions are conducted in Indonesian Rupiah (IDR). Conversion rates are fixed at the time of deposit or withdrawal.

Game Rules, Bonuses, and Dispute Resolution on 9horses

We at 9horses offer a range of gaming categories: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports markets (Liga 1, Piala Indonesia, Champions League), and esports (Mobile Legends, Free Fire, PUBG Mobile). Each game category has specific rules displayed within the game interface. By participating in any 9horses game, you accept the applicable game rules and outcome mechanics.

Game Fairness and RNG

All random-outcome games on 9horses (slots, live-dealer cards, sports markets) use certified random-number generators (RNG) to ensure fair play. Game outcomes cannot be predicted or manipulated by either the player or 9horses. We do not employ prediction tools, algorithms, or guaranteed-win methods. Losses are possible, and past performance does not guarantee future results.

Our live-dealer tables feature video streams with real dealers and real equipment. Multi-camera angles show all card deals, spins, or rolls in real time. Game results are determined by the physical action (card draw, roulette spin) and are not subject to software manipulation.

Bonus Terms

We at 9horses may offer promotional bonuses or welcome offers during certain periods. Any bonus terms are specific to the promotion and are displayed at the time of offer. Bonuses are credited to your account only when they meet their stated conditions. Bonus funds are subject to turnover requirements or other conditions outlined in the promotion; you cannot withdraw bonus funds directly. Once bonus turnover is met, any remaining bonus amount converts to withdrawable balance, subject to our standard withdrawal terms.

Dispute Resolution

If you believe you have experienced an error or unfair outcome on 9horses, contact our support team with details of the incident (game name, time, transaction reference if applicable). We investigate all complaints and respond within a reasonable timeframe. If we confirm an error, we credit your account appropriately. If we cannot resolve your complaint through our support channel, you may escalate to our management team by email. Our escalation process typically concludes within five to ten business days.

We at 9horses comply with applicable gaming regulations and data protection laws in supported jurisdictions. Our termsprivacy policyand legal notice are available on our platform. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta are subject to the same terms and have access to the same support resources. If you have questions or concerns about our policies or operations, contact us through our support channels.

Prohibited Activities

We at 9horses prohibit the following activities: creating multiple accounts to circumvent limits or bonuses; using automated tools or bots to access our platform; money laundering or other illegal financial activity; account sharing with other individuals; and accessing 9horses from a prohibited jurisdiction. Any violation of these prohibitions may result in immediate account suspension and forfeiture of any balance.

Our services are available only where local law permits. By using 9horses, you confirm that you are of legal age, that you are accessing our platform from a permitted jurisdiction, and that you have read and agreed to these terms. For the most current version of our terms, or if you have questions about your rights and responsibilities on 9horses, please visit our about us page or contact our support team.