9horsesPrivacy Policy

This page describes what we collect when you use 9horses and how we keep that data protected. We at 9horses handle your personal information—email, phone, banking details, and account activity—with security practices designed to prevent unauthorized access and misuse.

When you open an account on 9horses, provide deposit information via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or engage with our live-dealer tables and slot games, we collect and store certain data. Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. This policy explains what data we collect, how we use it, who may access it, and what rights you have.

If you have questions about our privacy practices or wish to exercise your rights regarding your data, contact our support team through the in-app help menu or email. For our full terms and conditionssee our terms page.

Data Collection and Use on 9horses

We at 9horses collect data in two broad categories: information you provide directly and information generated by your use of our platform.

Information You Provide

During registration, you provide your email address, phone number, and a password. We store these credentials to authenticate your account and send you important notifications. When you deposit funds, we collect payment details: which payment method you selected (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. Before your first withdrawal, we request identity verification—a copy of your national ID and proof of address—to comply with anti-money-laundering regulations. We store these documents securely and use them only for verification purposes.

Information Generated by Platform Use

Our servers record your login times, account balance changes, game participation (which games you played, stake levels, outcomes), and withdrawal requests. We at 9horses also log your IP address, device type (mobile phone, tablet, desktop), and browser information. This data helps us detect fraud, resolve disputes, and maintain platform security. We collect this information automatically when you use 9horses; you do not explicitly provide it.

Cookies and tracking

We use cookies to remember your login session and preferences. Cookies expire after a period of inactivity for security. You may disable cookies in your browser, but this may limit 9horses functionality.

Third-party processors

Our payment processors (mobile banking, local payment, etc.) receive payment data necessary to process your transaction. We do not control how those companies use data; refer to their privacy policies.

Data retention

We retain account data for as long as your account is active. After account closure, we retain transaction records for legal and regulatory purposes, typically three to seven years.

How We Use and Protect Your Data on 9horses

Primary Uses

We at 9horses use your data to operate your account, process deposits and withdrawals, verify your identity, prevent fraud, and comply with legal obligations. We may contact you via email or phone to confirm account activity, notify you of suspicious login attempts, or update you on withdrawal status. We do not sell your personal data to advertisers or marketing firms. We may share aggregated, anonymized statistics (e.g., "our platform serves tens of thousands of active users") with partners, but this data cannot identify you.

Data Security

We at 9horses employ encryption (SSL/TLS) for all data transmitted between your device and our servers. Your password is hashed and never stored in readable form. Our servers sit in secure data centers with physical access controls and backup power systems. However, no system is entirely impervious to attack. If we discover a breach, we notify affected users as required by law. You are responsible for keeping your login credentials confidential and for logging out when using shared devices.

Your Rights and Contact Information on 9horses

Your Data Rights

We at 9horses recognize your right to access, correct, and request deletion of your personal data, subject to legal limitations. To access your data, log into your 9horses account and review your profile and transaction history. To correct inaccurate information (e.g., your phone number), update it in your account settings. To request deletion of your account and associated data, contact our support team; we will process your request within a reasonable timeframe, unless we are required by law to retain certain records (such as transaction histories for anti-money-laundering compliance).

Data Processing in Different Regions

We operate 9horses in jurisdictions across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Data protection laws vary by region. If you are subject to Indonesia's data protection regulations, your data is processed in accordance with local law. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority. We will cooperate with regulatory investigations and provide information as required by law.

Policy Updates and Contact

We at 9horses may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or by displaying a prominent notice on our platform. Continued use of 9horses after a policy update constitutes your acceptance of the updated terms. For questions about this policy, requests to access or delete your data, or concerns about our privacy practices, contact our support team through the in-app help menu or by email. We aim to respond to all privacy-related requests within ten business days.

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  Email contactSupport

  Reach us via the in-app help menu or email for privacy inquiries, data access requests, and account concerns.

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  Account settingsSelf-service

  Log into 9horses to view, update, or delete account information directly.

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  Regulatory complianceLegal

  We comply with applicable data protection and anti-money-laundering laws in supported jurisdictions.

We at 9horses remain committed to protecting your privacy and maintaining the confidentiality of your account data. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your financial information according to their own privacy policies; we recommend reviewing their terms if you wish to understand how they use payment data. For complete information about your account and our service terms, visit our about us page or review our full terms and conditions

By using 9horses, you acknowledge that you have read this privacy policy and agree to our collection and use of data as described. Our services are available only where local law permits. If you do not agree with our privacy practices, please do not use 9horses. This privacy policy is effective immediately and will be updated periodically to reflect changes in our operations or applicable law.